Archive for June 7th, 2011

Where did mattclare.ca go?

Tuesday, June 7th, 2011

.ce domains are hard

The bottom line: I didn’t get your E-Mail last week, please re-send it. Sorry about that.

Here’s the story:

I’m in the process of consolidating my DNS names/services at Hover.com. Hover.com is retail side of the Canadian internet stalwart TuCows.com.

Hover offers a service for $25 for their concierge to handle DNS address transfers to Hover. I opted in, as I had previously transferred some domains and the “locking” etc. was a little tricky and with the address passnerd.com , rimcount.com , timelesstweet.com , clurko.com and lindsayclare.ca were all at A2Webhosting.com and mattclare.ca was at CanReg.com. I always knew .ca would be a problem, but I had no idea how big it would be..

I had called Hover’s toll-free number two weeks before mattclare.ca expired. It sounded like lots of time as we talked through the plan.

I sent my concierge at Hover my passwords and he changed the contact E-Mail at A2WebHosting to his own. The .com address were transferred to Hover very quickly without issue.

CanReg refused to send the transfer E-Mails to my concierge’s E-Mail address, despite appearances from their web interface to suggest everything had been changed. CanReg kept sending E-Mails to my @mattclare.ca address. We both tried, but despite a number of changes in a number of locations the transfer details were always being sent to @mattclare.ca

The transfer was started on a Friday in the early afternoon. My concierge warned me by E-Mail that he was about to start and shortly after the transfer E-Mail showed up. I wasn’t able to check my E-Mail that afternoon until 5:30 that night and even though Hover is open 8:00 to 8:00, they apparently don’t hand-off cases. My E-Mail sat in my concierge’s inbox through the Sunday expiration of my mattclare.ca domain.